Boise Valley Habitat for Humanity, Inc.
ReStore is a division of Boise Valley Habitat for Humanity Inc. (BVHfH). The mission of ReStore is to generate revenue through the sale of donated and reclaimed building materials and related household articles. Profits from ReStore operations support the construction of affordable housing according to the Mission and Vision this affiliate.
The ReStore Manager is responsible for the successful day-to-day operation of this important retail business. Duties associated with this position include store and warehouse operations, fiscal responsibility, supervision of Associates (staff and volunteers), implementation of policies and procedures, and maintenance of equipment and facility. Additionally, the Manager may represent Habitat for Humanity and ReStore at various social and organizational functions within Habitat and at public and community events. This individual is responsible effectively communicating the mission and scope of Boise Valley Habitat for Humanity and Habitat for Humanity International.
Directs day-to-day ReStore operations, manages and motivates Associates, and effectively utilizes assets in order to provide an exceptional Donor to Customer experience and insure the financial success.
ReStore General Manager
- Drive donations, sales and profits of the ReStore to further the BVHfH mission.
- Demonstrate and train staff in outstanding service to customers, donors, volunteers and others.
- Establish and maintain relationships with potential and existing donors, including individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.
- Understand and communicate to all Associate positions the Key Performance Metrics for all ReStore operations and how they relate/contribute to positive customer experience and high quality operations.
- Ensure ReStore is adequately staffed and operated by Associates with knowledge, skills, abilities and leadership to accomplish assigned tasks.
- Ensure all personnel understand and can effectively communicate the Habitat ReStore, BVHfH and HFH missions to members of the public.
- Effectively manage Habitat ReStore assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.
Finance and Administration
- Review all daily cash transactions and deposits.
- Provide accurate accounting records of revenues and expenses as required or requested.
- Approve employee recording of time worked.
Staff & Volunteer Management
- Hire, train and manage ReStore Associates in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood an adhered to.
- Evaluate, recognize and reward staff performance. Work with designated affiliate functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner. Properly document incidents, and develop corrective actions. Resolve situations involving volunteers in consultation with the ReStore General Manager
Reporting and Communications
- Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to ReStore General Manger and Executive Director.
- Information, work and safety practices are reinforced with Associates and others who will be in the facility and property.
- Keep General Manager and Executive Director informed appropriately and timely of operational and financial matters.
Public Relations, Marketing and Advertising
- Participate in developing and implementing a Public Relations Plan to work with local organizations and media to further the mission of Habitat ReStore and local affiliate.
- Participate in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation.
Required Skills and Experience
- A minimum of 3 years business leadership,
fiscal responsibility, directing successful teams and accountability for
- Solid application of interpersonal
and communications skills, internally and externally, with groups and
- The ability and willingness to
call on existing and potential donors to increase merchandise in the
- Demonstrated ability in training, managing, leading and developing Associates in a consistent, positive and safety conscious manner.
- Basic computer skills, including spreadsheets, word processing, presentations and email.
- A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.
- Ethical leadership demonstrating consistent high standards of integrity and accountability.
- Excellent Leadership skills including: Associate selection, training, coaching and developing.
- Team Building though positive and effective communications and strong interpersonal skills.
- Innovation based on sound business acumen and consideration of a range of risk and reward factors.
- Initiative represented by “a sense of urgency” energy, enthusiasm, attention to detail and follow up.
- Adaptability . . . a quick, sound and positive decision maker in rapidly changing conditions; anticipating, addressing and solving problems.
- A relationship builder for cooperative, mutually beneficial and long-term relationships.
- Personal Presence, projecting a professional image in speech and demeanor in interactions with others in multiple venues and scenarios.
Measures of Success
- Revenue growth & Profitability
- Customer and Donor satisfaction
- Inventory quality, quantity, and variety
- Employee and volunteer performance
- Esprit de corps
In accordance with the Americans with Disabilities Act, this position:
- Requires the physical ability to sit, walk, and/or stand for prolonged periods of time. While the BVHfH offices are smoke-free and temperature controlled, some of the work may be in non temperature-controlled conditions, possibly outdoors.
- The position requires persons who are able to safely lift at least 50 lbs on an occasional basis. Job could entail occasional bending, kneeling and reaching, often in awkward or tiring positions. Bulk of time will be spent standing, walking and otherwise assisting customers.
Boise Valley Habitat for Humanity, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, marital status, national origin, or disability.