Under the direction of the Idaho Association for the Education of Young Children (Idaho AEYC), the Customer Service Coordinator is responsible for the coordination, implementation and evaluation of a consistent customer service approach that advances the mission of IdahoSTARS and Idaho AEYC. As part of a team of professionals, the Customer Service Coordinator plays a vital role in the achievement of IdahoSTARS’ goals for improving the quality of care for children aged 0-13 in Idaho. This position works in collaboration with the IdahoSTARS team at the University of Idaho’s Center on Disabilities and Human Development.
· Participate on a forward-thinking team to promote and meet the goals of
the IdahoSTARS project:
a. Increase the qualifications of Idaho’s early care and education professionals.
b. Increase quality practices in Idaho’s early care and education programs.
c. Build knowledge of and investment in high-quality early care and education.
d. Increase the number of families participating in ICCP who enroll their children in high-quality early care and education programs.
· In collaboration with IdahoSTARS Coordinators, provide direction and support to ensure customer service activities are building the capacity of early education professionals and programs.
· Guide IdahoSTARS through continuous quality improvement of customer service activities, focusing on processes, policy, software development and use of objective data to analyze and improve systems.
· Lead evaluation and strategic planning related to customer service.
· Collaborate with all IdahoSTARS Coordinators and external partners to ensure the customer service approach is aligned within and across systems.
· Provide technical assistance and training to all IdahoSTARS team members to effectively provide quality customer service, including regular dissemination of data to support decision making.
· Provide technical assistance and training to Team Members and early childhood professionals specific to an online data management system.
· Interface with developers to assure software is aligned with IdahoSTARS’ principles of customer service.
· Travel as necessary to ensure successful implementation of strategic plans.
· Assume all other duties as assigned to further the mission and vision of the IdahoSTARS project and Idaho AEYC.
· Bachelor’s Degree in Communication, Customer Service or related experience.
· Record of successful accomplishment in organizational leadership, staff development and management for complex, large scale collaborative projects.
· Experience with organizational change.
· Ability to work across systems, facilitate partnerships, align processes.
· Ability to lead and engage others through continuous quality improvement
· Skilled in team-building, conflict management, problem-solving.
· The ability to work on several projects at various stages of completion.
· A confident, business-like and professional presentation.
· Flexibility, determination and good humor.
· A demonstrated ability to write clearly and precisely. Strength in proofreading and an ardent attention to detail. Strong skills in use of computers for database management and work processing.
· Excellent organization and administrative skills; a strong, consistent attention to detail, an organized work style, and the ability to follow through on work assignments with a minimum of direct supervision.
· Flexibility to work occasional evenings and weekends.
· Experience in non-profit, advocacy or other community based-groups is valuable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and stop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The exposure to air conditioning and heat is moderate.
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding other, or changing behavior and skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
Salary: Full-time position; 40 hours per week. Competitive salary with excellent benefits package including medical/dental/vision/ retirement plan, 15 days’ vacation leave and 15 days’ sick leave annually, plus 10 paid holidays, as well as other benefits.
If you are interested in this position: Please submit a letter of application indicating your interest and qualifications for this position and a resume that includes employment history (including dates of employment). Include names/phone numbers of 3 references. Application materials should be emailed (preferred method) to firstname.lastname@example.org or mailed to:
Re: IdahoSTARS Project Customer Service Coordinator
Idaho Association for the Education of Young Children
4355 W Emerald Street, Suite 250
Boise, ID 83706-2075
Application review will begin immediately and the position will remain open until filled.
About Idaho AEYC:
About the IdahoSTARS Project: